FREQUENTLY ASKED QUESTIONS

All the technical stuff…

How do I download videos?

Please be sure to download the files to your local drive with right click and “Save as”. Alternatively videos are offered as streamable web videos.

How do I play videos?

The best solution is to install the VLC media player you can download here. It should be no problem to view our videos with this player!

Will I get my money back if I do not like the content?

Due to the nature of memberships and / or downloads no money will be reimbursed, nor can any files be exchanged. Further check if your system can play videos and your hardware/internet connection is correct. You are responsible that your order is correct before submitting it and initiating the payment transaction.

What is a collection?

Sometimes an update contains both images and video. These contents are gathered in a collection, so it may contain a mixture of both media types. In simple words a collection is ‘one update’.

I lost my download link after I bought collections. How do I recover it?

Go to Shopmaker and write them. Please include the name of the collections you bought and when you bought them!

I produce or own a lot of videos or pictures. Can I have my own shop?

Of course you can do! Please go to Shopmaker and drop them an email!